I worked as a subcontractor for a vendor servicing ICE back when it was INS. Nobody that I knew was very impressed with the quality of service that INS was providing, either internally or externally. Changing their name to make them sound better and then putting them in charge of something like this is just, well, very sad. (I don't mean to disparage an entire agency. All I have is my personal experience)
Having dealt with the INS and then the Dept of Homeland Security. The changes were for the worse. I get that they wanted to integrate all the agencies now making up the DoHS for better information sharing but there is a point when departments get so big that it just doesn't function anymore. They should have kept them smaller to remove the bureaucratic cruft.
I worked as a subcontractor for a vendor servicing ICE back when it was INS. Nobody that I knew was very impressed with the quality of service that INS was providing, either internally or externally. Changing their name to make them sound better and then putting them in charge of something like this is just, well, very sad. (I don't mean to disparage an entire agency. All I have is my personal experience)